Understanding one’s position within a competitive call-center environment is an advantage to performance. Offering statistics on the real-time performance of any individual allows a gauge of their efforts, both for their personal information, and for the management team. Allowing comparisons between the average and best performance indices of others offers a tangible metric for competition. Offering these metrics in a simple interface allows the individuals to quickly measure their performance and determine what measures they need to take to improve. The first concern of offering metrics for a sales team is that those metrics need to reflect performance that affects the end goal of profit. With the vast amount of information gathered in any call-center environment, the possible reporting metrics are enormous. If this information is filtered down, individuals and management can see quickly what performance scales are affecting end sales, and these can be used for performance measurements, commission… Continue reading →
Hi! My name is André Buck and I am the Technical Support Manager at ClickPoint Software. I handle all of the technical operations for the LeadExec software. I wanted to take a moment to introduce myself and also talk a bit about the importance of data organization. I have nearly 7 years experience in technical customer support. A universal trait in every industry that I’ve ever worked with is organization. The better your system is organized, the more efficiently it can perform. This rings true in every industry and it’s no different for Lead Management. Continue reading →
