Support

Support is a big part of the ClickPoint Software Mission. We take it seriously and we want to be the best at what we do. We are in business to service our customers and to help them get the most out of our products. You won't find us avoiding calls or putting our clients on hold.

We offer our customers the following services:

Training

For those who are do it yourself and don't want over the phone support, we offer ClickPoint University. CP University is our own series full of how-to videos and step by step instructions.

Every new customer gets one-on-one training as part of their setup package. We offer training via a GoTo meeting or on site. We will never turn down an offer to see a new city and meet new friends. Just let us know in advance so we can prepare our team.

New Client Services

We won't just give you anyone as a trainer. We will give you our best technical advisors. These skilled technicians at ClickPoint are highly sought after and part of the reason why so many companies experience a successful launch. Our technicians are trained in html, lead type changes, lead distribution automation, form posting, analytics, lead generation, and more. Our technical team has a lot to offer and will go out of their way to ensure you are satisfied and fully trained.

Client Support

Should you encounter a problem, road block, or need additional help after your account has been launched, you still have a direct line to the specialist that helped you setup your account. This way when you call in, you will get someone you know, you trust, and that can solve your issues without having to get help from someone else. Your technician will be available to you via instant chat, phone, support ticket, and e-mail.