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Jon Kight

Jon has an engineering and math background and enjoys solving complex equations while developing some of our most prominent software solutions. He has been a driving force behind our SalesExec and LoyaltyExec software.

Call Center Metrics

May 21, 2010Lead Generation System
Understanding one’s position within a competitive call-center environment is an advantage to performance. Offering statistics on the real-time performance of any individual allows a gauge of their efforts, both for their personal information, and for the management team. Allowing comparisons between the average and best performance indices of others offers a tangible metric for competition. Offering these metrics in a simple interface allows the individuals to quickly measure their performance and determine what measures they need to take to improve.Read More