ClickPoint Releases Feature – Redirect Calls in Inbound IVR / Call Routing

May 04, 2020New Features & Updates

Redirect Node

How to Use This Node

Redirect Settings

Redirect Type

  • To a Call Flow – Redirect this call to another enabled Call Flow within your SalesExec account.
  • Pass Variables – If you have captured any variables from the Gather Node etc. they carry over to the next Call Flow.
  • To an External Phone Number – Pass the caller to an external phone number within your organization.

Use Case

  • The Redirect Node is perfect for redirecting a call to an external phone number that exists outside of RingResponse or to another Call Flow.
  • Consider using this node to help keep call flows modular. Build key call flows and use the Redirect Node. This helps cut down on building the same call flows over and over again.

Use Case

Gabriel Buck

Gabriel Buck

Combining years of startup entrepreneurial spirit, with hard work and a healthy dose of passion, Gabe has created a winning culture at ClickPoint Software. He is passionate about lead management, customer service, easy-to-use software design, and creating tools that help marketers create more valuable leads. You can find him in the trenches looking to improve any sales or marketing process in need of improvement.