ClickPoint Releases New Duplicate Lead Appending & Merge

Apr 07, 2020ClickPoint News / New Features & Updates

Using Duplicate Check Actions

Duplicate Actions give you, as an administrator, the ability to decide how you want to treat duplicate leads added to your account. With this functionality, you can take duplicate added leads and append or even replace lead field data for an existing lead.

Key Terms

Select Target Lead By:

  • Newest Matching Lead: When a duplicate check finds a matching lead based on your established duplicate check rules, only update the most recently added lead in ClickPoint.
  • Oldest Matching Lead: When a duplicate check finds a matching lead based on your established duplicate check rules, only update the oldest added lead in ClickPoint.

Replacement Type

  • Append Only: Only update a lead field with data as long as the target lead field is empty.
  • Replace Existing If Not Blank: Update a target lead field only with new data and do not update with null or empty values.
  • Replace Existing Always: Always update the target field with new data or blank data.

Lead Manager Screen Column Field

  • Last MergedShows the date and time a lead was last updated as a result of a Duplicate Action update.

Adding single field mappings

Navigate to the Duplicate Check tab for your record type of choice and then select Duplicate Check Tasks. From here, you are able to add the fields you wish to either Append or Replace when a new duplicate lead is found.

Deleting field mappings

If required, you as an administrator have the ability to delete any configured mappings by selecting the Trash Can icon.

Adding all field mapping options

To facilitate ease of use, you can select Add Mappings for All Missing Options to add all available fields. The Replacement Type will default to Append Only. 

Use Cases

  • Duplicate check on a customer number or loan number to update new information to an existing lead.
  • Import an Excel file where you duplicate check on a Phone Number or Email Address and append or replace lead field data.
Gabriel Buck

Gabriel Buck

Combining years of startup entrepreneurial spirit, with hard work and a healthy dose of passion, Gabe has created a winning culture at ClickPoint Software. He is passionate about lead management, customer service, easy-to-use software design, and creating tools that help marketers create more valuable leads. You can find him in the trenches looking to improve any sales or marketing process in need of improvement.