ClickPoint Software Privacy Policy

ClickPoint Software provides proprietary hosted software that includes ClickPoint Lead Management, LeadExec, and RingResponse developed by ClickPoint Software in Phoenix, Arizona, USA. ClickPoint will only contact you if you have voluntarily provided your information. We do not sell your information.

ClickPoint respects the privacy of the data collected, and as a result, has developed this website privacy policy and other internal privacy-related documents. The website privacy applies only to the operation of data collected via websites, inbound calls, and post, import, or manually enter data directly to the ClickPoint Software products; ClickPoint Lead Management, LeadExec, and RingResponse.

We have prepared this Privacy Policy to enable you to understand which personal information of yours is collected, how and when we might use your information, how we protect your information, who has access to your information, and how you can correct any inaccuracies in the information. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Your Consent

By visiting a ClickPoint Software website or providing personal information to us, you are consenting to the collection, use, and disclosure of your personal information as described in this Policy. If you do not consent to the collection, use and disclosure of your personal information as described in this Policy (and any applicable Country or Web Site Privacy Statements), do not use ClickPoint Software Internet Sites, contact ClickPoint Software, or Submit Data to ClickPoint Software via an internet form. To the extent required by applicable law, whenever ClickPoint Software collects personal information on a ClickPoint Software Internet Site, ClickPoint Software will:

• Provide timely and appropriate notice to you about its data practices;
• Collect, use, disclose and transfer your personal information only with your consent, which may be express or implied, depending on the sensitivity of the personal information, legal requirements, and other factors;
• Collect your personal information only for specific, limited purposes. The information we collect will be relevant, adequate and not excessive for the purposes for which it is collected;
• Process your personal information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;
• Take commercially reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete, and, where necessary, kept up-to-date.

What Information Do We Collect?

• Information about your visits to and use of this website;
• Information about any transactions carried out between you and us on or about this website, including information relating to any purchases you make of our goods or services;
• Information that you provide to us to register with us and to subscribe to our website services and email notifications.

Third Party Analytics Tools

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Client Adherence to Regulations

Before accepting any new clients, we provide them with an Agreement to our Terms and Conditions which must be signed by an agent authorized to enter into such agreements. We emphasize the legality of solicitation of information as it pertains to the CAN-SPAM Act of 2003. It reads as follows:

“Partner Data” shall mean information input into the Software interface by Partner.

ClickPoint does not permit non-compliance with the CAN-SPAM Act. If Partner’s domain is listed on Spamhaus, and Spamhaus will not remove the Partner’s domain, ClickPoint will take appropriate steps to assist the Partner in finding a resolution. If the parties can not find a resolution, Partner must be removed from ClickPoint’s IP space within two weeks from the date that written notice is provided to Partner by ClickPoint. If Partner does not remove itself from ClickPoint’s IP space within such 2-week period, then ClickPoint reserves the right to terminate the Agreement (and Partner's use of the Site and the Services) immediately, without liability to ClickPoint and within 30 days of termination ClickPoint will transfer all Partner Data to Partner. All clients and partners must comply with the CAN-SPAM Act, the Telecommunication Privacy Act, and all DNC (Do-Not-Call) regulations to utilize the ClickPoint solutions. Unless otherwise stated in this section 1, ClickPoint reserves the right to ask the client or partner to cure the violation, or it may provide client or partner with 14 days notice of termination.

In addition to the above, we require all of our clients to adhere to a Suppression List (DNC for Mail, Phone, Email, Knock, Text) and Opt-out notification on all unsolicited emails.

Additional Information

As a security measure and to ensure that our website and computer network remain available to all customers, ClickPoint may use software programs to monitor network traffic or to identify unauthorized attempts to upload or change information, or otherwise cause damage. These software programs may also collect information regarding your use of our website and computer network.

You may also be asked to disclose Personal Information to us so that we can provide technical support assistance and information to you if you are a paying client. For example, we may collect Personal Information from you (such as an e-mail address, system information, and problem descriptions) to provide online technical support and troubleshooting. If you choose to correspond with us through electronic communication (e.g., email, online chat or instant messaging), we may retain a copy of the electronic communication together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Additional Information

Both Personal Information and Non-Personally Identifiable information may be transferred to a third party:

• Partner or affiliates within our partner network that process personal data for customer service, marketing, technical support and operations and account management purposes;
• Our contracted service providers such as Microsoft or Pythian Data that process Personal Data on our behalf for IT and system administration and hosting, research and analytics, or customer support purposes;
• As required by law, in a matter of public safety or policy, or as compelled by a court of law

Opt-Out Provision

If you don’t want to receive promotional materials from our marketing department, you may opt out at any time. You may “opt-out” by clicking on the box marked “Please remove me from future communication” (Name and address of company)” when you register for an account or at any time afterward by contacting them directly. If you don’t get a timely response from them, please contact us at support@clickpointsoftware.com. When properly opting-out, our clients should take reasonable efforts to delete a user’s Information from its database. However, please note that it may be impossible to entirely delete a user’s Information because some residual information may reside on backups or records of deletions.

How We Protect Your Information

ClickPoint has employed the use of electronic security measures to protect against the loss, theft, misuse, alteration, or unauthorized disclosure of your information submitted to our website. These measures include firewalls, use of passwords, anti-virus, and detection software.

When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer (“SSL”) technology. However, please note that electronic communication (e.g., email, online chat or instant messaging) that you may send to us may not be secure unless we advise you in advance that security measures will be in place before your transmitting the information. For that reason, we ask that you do not send confidential information such as financial information, social security numbers or passwords to us through unsecured electronic communication.

Content Placed in Public

Some pages of ClickPoint customers websites may make instant messaging available to you. Please remember that any information disclosed in these areas is public. You should exercise caution when disclosing Personal Information in these areas. Don’t disclose information in these solutions that might be considered confidential and such as financial information, social security numbers, or passwords.

You represent and warrant that posting content to any public area of ClickPoint clients’ websites will not infringe or violate the rights, including but not limited to intellectual property rights, such as copyrights, patents, trademarks and trade secrets and rights of privacy and publicity of any third party.

Transfer of Data Abroad

If you are visiting the website of a ClickPoint customer from a country other than the countries in which our servers are located (currently the United States), the various communications will necessarily result in the transfer of information across international boundaries. By visiting their website and communicating electronically with them, you consent to the processing and transfer of your data as set out in this Privacy Policy.

Access to Your Information and Correction of Inaccuracies

If you wish to access and/or update the Personal Information that has been collected from you, you may either a) as a registered user, log onto the ClickPoint client website and view or change your information online or b) contact them directly at the address they provide on their site or c) contact us at info@ClickPointSoftware.com. Personal information may reside on our servers for up to seven years and no less than two years.

Modifications to the Privacy Policy

ClickPoint at this moment reserves the right to amend, alter, modify, replace or suspend this Privacy Policy, from time to time, in its sole discretion. All such changes to this Privacy Policy will be effective when posted on the ClickPoint website and noted with the most recent date of the amendment to the policy.

ClickPoint

4646 E Greenway Rd Suite 112
Phoenix, AZ 85032, United States
Phone: 1-866-372-9431
Fax: 1-866-301-9362
Email: info@ClickPointSoftware.com

This Privacy Policy is updated as of June 29, 2021.