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Microsoft recently released their Roslyn Community Technology Preview. The Roslyn project gives developers access to the Visual Basic and C# compiler information through APIs. As described by Microsoft, “the Roslyn CTP previews the next generation of language object models for code generation, analy
Hate it or love it, Facebook is the platform your business absolutely needs to build a presence on. No other social network comes close to offering an audience that is as eager to engage with your product.
Recently, our CEO, Gabe Buck, brought our entire office into our conference room for a Monday morning meeting. Among many other topics, he asked our entire team the following question, “What do you think differentiates a company like ours from other similar companies in our industry that separates us from the competition?” Many answers were thrown around such as tenacity, attention to detail, reliability, and all of the other answers you might hear that are tossed around in a motivational company meeting. One term that did catch my attention was adaptability.
“Tech Support” is a phrase I sometimes hear uttered with the vehemence of a curse word. Whether you’re struggling through the installation of a new printer on your home computer or wondering why your CRM software isn’t doing what you thought it would do, tech support personnel can be seen as either a necessary evil, or your light at the end of a very long, dark tunnel. Over the past four years I’ve come to learn that two key elements make the difference in good tech support vs. The Other Kind. 1) Attitude. Because I came from a more traditional customer service background, long before I ever got into the wild, untamed lands of Corporate Tech Support, I have a natural affinity for aiming to please. I realize that when a customer calls me and is visibly (or audibly) upset, that this is not an attack on me personally, or even necessarily an attack on the software they’re paying for; it is a natural reflex of frustration unleashed after hours, days or sometimes even weeks of attempting to “make something work”. Because you can’t really argue with a piece of software, the voice on the other end of the phone often makes an easy target for pressure that is approaching (or has already exceeded) the boiling point.
The better your lead capturing system is organized, the more efficiently it can perform. This rings true in every industry and it’s no different for lead generation and creating and capturing leads. Whether it’s building out customer profiles or designing a new lead type to bring on new business, organization equates to preparedness. As a provider of technical support, personally it is much easier to provide support to those that have already organized their requests and changes and are prepared to communicate exactly what they want. It makes the communication between the two of us that much more fluent. Below are a couple of suggestions for organizing several aspects of your Lead Distribution system that may help you as you get started in the lead generation industry.
