DNC.com

Overview

The DNC.com integration for LeadExec provides real-time compliance validation by checking lead phone numbers against a database of known TCPA litigators using the Litigator Scrub API from Contact Center Compliance. This integration helps clients reduce legal exposure and maintain regulatory compliance by automatically rejecting or flagging leads associated with serial litigators.

Key Features

• Litigator Scrub: Instantly checks each lead’s phone number against DNC.com’s database of known TCPA litigators.
• Automated Lead Filtering: User-defined actions (reject, flag, or route to QA) are applied based on the API response.
• Campaign-Level Control: Enable or disable the integration per campaign, with simple field mapping for the phone number.
• Integration Criteria Builder: Configure criteria such as “If IsLitigator = true, then reject/flag/QA” using the same UI pattern as PureCallerID and Trestle integrations.
• Comprehensive Logging: All API requests and responses are logged for audit and troubleshooting.
• Parallel/Sequential Execution: Supports running in sequence or parallel with other integrations, with the ability to skip subsequent checks if a lead is rejected.
• Test Mode: Allows validation with test numbers in staging environments.

How It Works

1. Setup

   • Enter your DNC.com API key in LeadExec’s global integration settings.
   • Enable the DNC.com Litigator Scrub integration for specific campaigns and map the phone field.

2. Execution Flow

   • When a lead is submitted, LeadExec sends a POST request to the DNC.com Litigator Scrub API:

     POST https://[API_ENDPOINT_LITIGATOR]
     Headers: APIKey: {YourAPIKey}
     Body: { "Phone": "5039367187" }

   • The API returns a response:

     { "Phone": "5039367187", "IsLitigator": true }

   • LeadExec applies the user-defined action (reject, flag, or route to QA) if IsLitigator is true.
   • All responses and actions are logged for compliance and audit purposes.

3. Error Handling

   • Handles timeouts, malformed responses, and connection errors gracefully.
   • Logs all errors and exceptions without breaking the lead flow.

Benefits

• Immediate Compliance Value: Reduces legal exposure by filtering out high-risk leads before delivery.
• Automated TCPA Protection: Protects clients from costly lawsuits by identifying and handling known litigators in real time.
• Operational Efficiency: Seamless integration and automation reduce manual compliance checks and streamline lead processing.