Purchase or port your numbers. Use them on your website, in direct mail campaigns, Google Ads, or commercials, driving more inbound calls to your sales team.
Design call flows that prioritize and instantly route calls from online and offline marketing campaigns, delivering them to the best salesperson.
Utilize Criteria and rules-based routing, including state, area code, zip code, and skill.
Upload or use text to speech to create welcome dynamic welcome messages.
Redirect calls to mobile phones and offsite locations.
Create key press directories and options for callers to find their way to the right team.
Deliver calls to your salespeople or sales teams with shotgun or round-robin call routing.
Once someone on your team answers a call, they can transfer instantly to other teammates, locations, or into other call flows.
Cut lead sources that underperform or deactivate phone numbers used in call capture campaigns that are not producing the highest conversions.
Actionable insights help you identify your best sources, double down, and increase your lead flow.
Call routing software automates the process of directing incoming calls to the appropriate destination. Call routing software uses interactive voice response (IVR) menus and user-based criteria to determine the best destination for each call. Factors such as availability, skills, priority, and call volume determine where each call is routed.
Call routing software can also provide features such as call monitoring, call reporting, call tracking, and call recording. Call routing software improves the efficiency and effectiveness of call handling. It reduces wait times and ensures that calls are directed to the right person or department.
In a lead management system such as LeadManager, call routing identifies the lead and their status in the sales funnel. Based on this information, the call routing software routes the call to the appropriate sales representative or call center agent.
Leads in the top of the sales funnel may be routed to a general sales representative for basic information. If the lead is further along in the sales process, the call may be routed to a sales agent.
Lead management software tracks and logs call data. Data such as call duration, outcome, and follow-up actions are tracked and logged. This provides valuable insights into the lead's behavior and helps the sales team to improve their processes.
Dynamic call tracking allows sales managers to determine which marketing campaigns are most effective at generating qualified leads by tracking numbers associated with those campaigns.
By understanding which campaigns generate the most valuable leads, campaign spend can be adjusted to maximize ROI.
Inbound calls convert at a much higher rate than other lead sources. With the right technology, you can harness the most powerful method of connecting with potential customers.
Interactive Voice Response (IVR) is an automated phone system software that can answer callers' questions, collect information and route calls based on that information. IVR helps contact centers manage high call volumes and organize those calls through routing.
IVR is a valuable part of an overall sales strategy, allowing you to capture the most valuable sales leads, qualify them and forward them in real-time to sales teams.
Incoming calls are received by the IVR software. The IVR system then prompts callers to choose menu options via touch-tone or speech recognition. Based on the caller's menu selections (lead qualification) they are routed to the appropriate live agent.
Search for and purchase local or toll-free numbers or port your existing numbers to capture inbound calls. Use your numbers on landing pages, print, direct mail, or with any marketing campaign.
Create call flows that deliver your inbound calls to call centers, teams, or branch locations. Deliver calls using criteria like state, area code, zip code, and more to get your calls to the right salesperson.
Ensure every inbound call is associated with a marketing campaign. Eliminate manual lead creation and provide useful lead details to the appropriate salesperson.
Teams can be created in queues. RingResponse looks for available users, then utilizes sophisticated routing rules like round-robin or shotgun to ensure inbound call delivery.
When your team isn't available, calls are redirected to other agents. RingResponse redirects calls to an overflow queue, to another call center, branch location, or salesperson.
Use keypress in your incoming call message to direct callers to the right team like sales, support, admissions, billing, or processing.
ClickPoint support is 100% staffed with product experts - no first-tier handlers. A dedicated client success manager is assigned to your account.