ClickPoint News
ClickPoint System Updates and Improvements - November 17, 2015
Updates for the week of 11-17-2015 This update covers improvements that were made to our Integration section of ClickPoint.
ClickPoint News
ClickPoint System Updates and Improvements - November 10th, 2015
Updates for the week of 11-10-2015 This update covers improvements that were made to the Appointments section of ClickPoint.
ClickPoint News
ClickPoint System Updates and Improvements - November 2nd, 2015
Updates for the week of 11-02-2015 This update covers many new features we added to the mobile application. We added appointment functionality, filters, comment boxes. We also improved the calendar system to include recurring appointments. These updates are officially released to our web version, however, the update to our mobile solution is pending approval from the Apple App store.
ClickPoint News
ClickPoint New Features: Import Leads
ClickPoint is pleased to release the latest update for ClickPoint import service.This update makes it easier than ever to import leads into ClickPoint providing benefits for all of our customers.
ClickPoint News
ClickPoint New Features: Calendar and Appointment
Overview of updates to Calendar and Appointments ClickPoint is pleased to release several updates for Sales Exec Calendar and Appointments. These updates provide greater flexibility in displaying the calendar and makes it easier to understand and control calendar sharing.
ClickPoint News
ClickPoint New Features: Edit Workflow
ClickPoint is pleased to release the latest update to our sales workflow solution. This new feature makes it easier than ever to customize your sales process within the ClickPoint lead management solution. You can easily copy an entire sales process, copy your actions, and use our drag and drop features to get your sales process exactly the way you want it.
ClickPoint News
ClickPoint New Features: Edit Record Type
ClickPoint is pleased to release several updates for the ClickPoint record editor. This makes it easy to add fields of information to your ClickPoint lead management solution. It auto saves your changes, allows you to drag and drop your field order, and customize your sales agent view with the click of a button.
ClickPoint News
ClickPoint Helps Clients Prevent Data Loss
We will be expanding our support services to offer support from 6am to 7pm Arizona time to help our clients within the Eastern Standard and Central Time Zones. During these new hours, customers will be able to access support via chat, phone, or e-mail for our expanded coverage. We also want to inform all of our clients that we have launched a second data center in Chicago, IL.
ClickPoint News
Dynamic Code Generation and Analysis Using Microsoft Roslyn CTP
Microsoft recently released their Roslyn Community Technology Preview. The Roslyn project gives developers access to the Visual Basic and C# compiler information through APIs. As described by Microsoft, “the Roslyn CTP previews the next generation of language object models for code generation, analy
ClickPoint News
The Principles of Tech Support
“Tech Support” is a phrase I sometimes hear uttered with the vehemence of a curse word. Whether you’re struggling through the installation of a new printer on your home computer or wondering why your CRM software isn’t doing what you thought it would do, tech support personnel can be seen as either a necessary evil, or your light at the end of a very long, dark tunnel. Over the past four years I’ve come to learn that two key elements make the difference in good tech support vs. The Other Kind. 1) Attitude. Because I came from a more traditional customer service background, long before I ever got into the wild, untamed lands of Corporate Tech Support, I have a natural affinity for aiming to please. I realize that when a customer calls me and is visibly (or audibly) upset, that this is not an attack on me personally, or even necessarily an attack on the software they’re paying for; it is a natural reflex of frustration unleashed after hours, days or sometimes even weeks of attempting to “make something work”. Because you can’t really argue with a piece of software, the voice on the other end of the phone often makes an easy target for pressure that is approaching (or has already exceeded) the boiling point.
ClickPoint News
Refining Our Workflow: Bug Tracking in Team Foundation Server 2010
Recently, our CEO, Gabe Buck, brought our entire office into our conference room for a Monday morning meeting. Among many other topics, he asked our entire team the following question, “What do you think differentiates a company like ours from other similar companies in our industry that separates us from the competition?” Many answers were thrown around such as tenacity, attention to detail, reliability, and all of the other answers you might hear that are tossed around in a motivational company meeting. One term that did catch my attention was adaptability.
ClickPoint News
David 1 Goliath 0
Ok, I know there are a lot of people out there right now holding on for dear life and I couldn’t be more sympathetic. It’s a scary time for us that fall into the generation x age range. Most of us came out of college thinking the world was at our finger tips. Saving money was something most of just
