Increasing Sales Performance with Stress Management
By Ben Richardson, Director, Acuity Training
By Ben Richardson, Director, Acuity Training
Sales engagement is the crucial step between CRM software and meaningful sales activity, including calling, texting (SMS), email, and social media engagement. However, the term is also commonly used to refer to software that manages those engagements.
Different types of motivation can help your sales team climb mountains, break through roadblocks, and beat any challenge. I often hear from sales managers that they need to give their salespeople a good kick every once in a while or have to scare the team to get results. If you have the proper foundation, scare tactics will never be needed to motivate your team. You might be able to use a scare tactic a few times, but it's not sustainable. Lay the proper foundation for sales success, and your team will pay you back over the long term for years to come. Here are 5 ways to motivate your team with sustainable motivation tactics.
Looking back to 2019, it seems unreal. Nothing compares to the series of unfortunate events that unfolded in the last few years. As an executive or salesperson, this period presented challenges that we need to confront with equal force to succeed. This article tackles the challenges we face and how we can meet these challenges head-on.
As I said in my previous article, Maximizing Sales Efficiency, efficiency is more than performing a task quickly while minimizing waste. It’s getting the best result in the shortest time using the least resources. Efficiency separates those who are good at something from the all-time greats. It’s a mindset, a way of analyzing and approaching an action or activity to get the best result. We’re all familiar with efficiency in the workplace. Using efficiency metrics as KPIs for measuring performance is commonplace for many organizations. It’s not a new concept, but what we can learn from looking at efficiency in other activities can be surprising. Efficiency of Motion Efficiency of Motion is a basic principle - use the smallest movement to achieve the desired result. The goal is to limit wasted energy. We can see this in many forms. Athletic Prowess Have you ever watched a pro athlete perform? Think about a quarterback scrambling from a blitzing linebacker. This is a high-pressure situation, and the quarterback will analyze every step. Each movement is planned in anticipation of what opposing players might do. One misstep, a wasted motion, will be impossible to recover from, and the quarterback is sacked. If they remain efficient with each movement, the chances of saving the play amplify. Turning the scramble into a completed pass can be the difference between winning and losing. Efficient motion is fundamental to this accomplishment. We can witness this in any sport: Tennis, baseball, golf, and even curling. Optimal results occur by not wasting motion. Virtuoso Mastery An awe-inspiring guitar solo can send chills down your spine. The musician behind the solo isn't only a master of the instrument but a master of efficiency as well. An exceptional guitarist plans all their hand movements to minimize required motion to move from one note to the next. A great drummer knows how to maximize the impact of each movement. Efficiency is the only way to move around the drum kit quickly. Understanding stick control, rebound, and how to redirect energy with small gestures is essential. A wrist or finger movement is exponentially more efficient than moving the arm from the shoulder or elbow.
Alignment between marketing and sales is crucial for organizations that want to drive success in a rapidly changing, customer-centric sales environment. This guide provides tips to align your marketing and sales teams, providing a unified message that resonates with prospects throughout the customer journey.
Efficiency is more than performing a task quickly while minimizing waste. It’s getting the best result with the least amount of resources in the shortest time. The secret to dialing in your sales efficiency is adopting the proper mindset and implementing a continual process of evaluation and adaptation.
Whether you’re a brand-new organization or a company that’s been around for a while, you should prepare your team for a successful software launch. Maybe your team has grown tired of using a shared spreadsheet for your sales efforts? Maybe your company is trying something new that's a better fit for your needs? The initial configuration of your new system will make all the difference in how effective it can be for your team.
Success brings confidence, and that confidence can make us think that we have all of the answers. We sometimes forget that once upon a time, we didn’t. We were hungry for knowledge and did whatever we could to get it. We had mentors, we read voraciously, we asked too many questions. And because we worked so hard to figure things out then, we are thriving now. The risk that we now face is complacency.
Rapid Change is Not a New Idea The idea that change is accelerating is all around us. But is life changing faster now than it did a hundred years ago? Rapid change is not a new idea. It’s most familiar to us in concepts such as Moore’s Law. We are constantly urged to work faster – faster time to answer calls, faster time with new products or services to market, faster, faster, faster – but they tend to be aspects of efficiency or competitiveness, rather than progress. Today, it’s the amount of data in the world that’s doubling every couple of years. So, when we focus on change, we need to focus on the aspects of data and information that affect our business. I will talk more about that in a bit.
Top closers only speak about 40% of the time on a sales call, leaving 60% of the talking to the customer. Teach your team to lead with an attentive and helpful attitude, and you’ll boost your close rates.
Supplementing inbound sales with outbound sales is necessary to maximize your selling. However, your outbound campaigns need to match modern consumer behavior, and you need to dial in your messaging and tone to get it right. Maintaining a customer-first approach across your sales efforts will yield the best results.