Travel Agencies Book More Trips
With A Travel Sales And Calling Solution
SaleExec Call Center Lead Management automates much of the initial travel lead follow up process, enabling Travel companies to engage with more travelers. It also helps call center agents move between inbound and outbound calls seamlessly, communicate with prospective travelers and focus on making appointments, scheduling trips, tours, and cruises, not managing complex software.
Daren Autry
Operations, Montrose Travel
"ClickPoint's technology helped increase our sales exponentially. We are up double digits in gross sales. As a results we doubled sales headcount in less than 60 days."
Deliver The Right Message To The Right Audience
Featuring RingResponseā¢ Communications Suite with Inbound Call Routing, Local Presence, and Pre-Recorded Voice Mail Drops help travel agents achieve higher contact rates leading to more conversations with potential travelers.
The simplified sales screen allows agents to get more at-bats, enforces a high call volume culture, and reduces the need for manual lead prioritization.
The simplified sales screen allows agents to get more at-bats, enforces a high call volume culture, and reduces the need for manual lead prioritization.
Connect & Book More Trips, Cruises, Or Tours
- Travel Sales Solution
- Outbound Dialing Solution
- Inbound Call Management
- Personalized Email Update
Software Solutions For Agents To Improve Customer Engagement
Improve Conversion. Reach prospective travelers quickly with the right communication, at the right time with local presence dialing, inbound screen pops, voicemail drops, inbound IVR, and Text SMS.
Better Customer Experience. Build call flows with overflow queues, to ensure every inbound call from web, direct mail, or any source is responded to quickly.
Drive More ROI from Every Lead. Create calling groups and teams that can use power dialing to quickly call old targets and prospects.
Better Customer Experience. Build call flows with overflow queues, to ensure every inbound call from web, direct mail, or any source is responded to quickly.
Drive More ROI from Every Lead. Create calling groups and teams that can use power dialing to quickly call old targets and prospects.
Travel Sales Solution With
Lead Prioritization & Customer Engagement Solutions
With an agent efficiency solution it's easy for travel agents to make more calls, send Text SMS messages, and connect with more of their prospective travelers. With the help of lead prioritization, you'll be able to capture inbound calls, web leads, and direct mail response, routing them instantly to remote or internal agents, ensuring lead response is under 3 seconds.
Reach More Customers With Local Presence Dialing
Agents improve contact rates by 40-60% by calling into other states with a local number that shows up on caller ID. Agents can deliver pre-recorded voicemails with the click of a button.
- Outbound dialing with local presence
- Purchase any area code individually
- The solution automatically detects which local area code to us
Book More Trips By Sending & Receiving Text SMS Messages
Connect with 60% more of your leads with Text SMS vs. email nurture with Text SMS.
Create Text SMS templates for all of your internal call center or remote agents to use, with built in compliance features.
Create Text SMS templates for all of your internal call center or remote agents to use, with built in compliance features.
Why Are Call Flows Important
To Your Travel Marketing And Leads Program?
Inbound call flows give you the ability to capture marketing performance while routing inbound calls instantly to your internal or external agents or from direct mail, offline, and digital advertising.
Contact Center Solutions For Travel And Tourism Industries
300+ Dials Per Day. Agents can have leads automatically prioritized, request a new lead, let the solution determine the best fit, while providing an all-in-one dialing solution that works with any phone system.
Right Email, Right Time
Create your own emails with plain text or HTML templates designed to increase open rates.
- Deliver every email and track open and success rate
- Agents get instant notifications when emails are opene
Going Beyond A CRM Software For Travel & Tourism
Agents main responsibility is to speak with travelers about trips, tours, cruises and travel opportunities, not learn new complex software solutions that are constantly being introduced as "The Next Big Thing". Imagine the benefits of your internal and remote agents having one solution that manages inbound calls, outbound calls, texting, email, and lead prioritization. Agents want simplicity so they can do what they do best; be on the phone with interested travelers talking about their travel plans.
Simple Lead Source Integration To Get Leads, Instantly
Fully integrated with the lead sources you love. Simply map your fields and flip a switch to start getting internet leads routed instantly to your team.
Actionable Reporting For Your Travel Call Center And Remote Agents
Scoreboards will help your agents see where they stand with calls, emails, and appointments today, this week, this month.
Dashboards will help management pinpoint under performing lead sources while performance reports will show agent performance.
Quickly and easily spot performance gaps, staļ¬ng gaps, suspect lead providers, underperforming marketing campaigns, and drive additional performance.
Dashboards will help management pinpoint under performing lead sources while performance reports will show agent performance.
Quickly and easily spot performance gaps, staļ¬ng gaps, suspect lead providers, underperforming marketing campaigns, and drive additional performance.
Reduction in Lead Cost with automated multi-touch prospect follow up
+30%
+66%
Average Improvement in agent activity with lead prioritization
+80%
Average increase in contacted leads with text sms vs. email
+60%
Contact rate improvement with local presence outbound dialing solution
Help Your Agents Book More Trips By
Creating Personalized Customer Engagement
Creating Personalized Customer Engagement
Lead Prioritization
Prioritize leads and guide agents to make the next call, text, email, or schedule the next appointment with a travel sales solution.
Text SMS
Communicate instantly with prospects and leads via a text sms communication center. Create text templates with compliance and opt-out features.
Travel Email Marketing
Convert more of your leads and prospective customers by automating email, delivered at critical stages of the prospect journey.
Local Presence
Travel call centers can call more leads with integrated click-to-dial, power dial, and preview dial with local presence. Purchase individual area codes and increase contact rates.
Conversation Scripts
Create dynamic scripts to help your agents get off the ground fast without a ton of training, perfect for travel call centers.
Notifications & Screen Pops
Respond to new leads instantly with a notification and screen pop for phone calls, opened emails, text replies, and upcoming appointments.
Inbound IVR & Call Tracking
Purchase local or toll-free numbers and use them to capture and route calls from Google CPC campaigns, direct mail, billboards, or landing pages.
Workforce Rewards
Real-time interactive sales scoreboards highlight team achievement in your travel call center, keeping your team on track.
Mobile Agent Solutions
Manage your leads from anywhere with mobile lead management for both Android and IOS.
Ready To Get Started?
If you combine all of these marketing and communications features, they will help your agents connect with more opportunities, with very little manual involvement. The results speak for themselves, enterprise companies like The Travel Corporation, Contiki, Trafalgar, Montrose Travel, AAA, and Scenic Cruises trust ClickPoint to manage their leads, and prospect opportunities to drive more trips, cruises, and tours.